FAQ

1. What does your warranty cover?

  • Dawn, Nightfall and Eclipse Series - up to 6 months warranty

  • Heroes and Stargazer - up to 1 year warranty

  • Warranty for all functionality portions of the chair. Aesthetic defects such as impurities, stains, scratches, dents, bubbles and damage due to misuse of the chair are not covered.

2. Submit a warranty claim via official store/page with image/video attachments of relevant affected areas.

3. Can I return the product if there are defects/malfunctions?

  • Please be noted that the warranty is non-transferable and is limited only to the original purchaser specified in the submitted order form.

  • We accept replacement of parts given that the customer could provide proof of defects/malfunction (subject for approval since all products go through inspection before delivery)

  • Validity period of the return policy is up to 3 days after purchase. We will refund the payment once we have picked up the item in your residence.

4. Panther Gaming Gear reserves the final right in determining if a benefit under the warranty can be claimed.

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WARRANTY

Panther Gaming Gear are warranted for a period of up to one (1) year depending on the model

 

This warranty covers:

1. Missing materials or parts from the products at the time of delivery.

 

2. Major defects that affect the functionality:

  • Casters And Footing

  • Mechanism failure (Dawn armrest, massage Pillow -Device only)

  • Recline Mechanism failure (adjuster)

  • Gas Lift

  • T - bar/ back support or Side bracket support

REMINDER: Please be noted that warranty for the chair mechanism and gas lift for users whose weight exceeds the weight capacity of a certain chair model will be voided.

* Minor factory defects and missing parts are replaceable within 1-3 days for Metro Manila and 5-7 days for Provincial after delivery.

This warranty does not cover the following:

1. Wear and tear of surfaces; this includes:

  • Upholstery (leather / fabric), top portion of armrests, pillows, stitching

  • Damage to plastic coverings

  • Tightness of mechanisms / screws

  • cuts, scratches or damage (caused by accident, abuse, misuse, water, fire or other acts of nature or external causes)

  • Fading, scraping, and wrinkling which are natural characteristics of leather as a result of regular usage. Please note that exposing the product in direct sunlight or sources of extreme heat will lead to damage.

  • Changes to your foam and fillings that are caused by normal wear and tear (e.g normal increase in the softness of the foam material)

2. Damage to a product that has been altered without written permission from Panther.

 

3. Any claims for indirect or incidental losses


4. Damage caused to the Products during self-assembly due to failure to adhere to the relevant self-assembly manual instructions provided.


5. Minor misalignments / minor variations arising out of manual / hand-made workmanship.

WARRANTY CLAIM

1. Message us on our official store/page: 

2. Send us your receipt, and photo/video evidence of your complaint. Our support specialists will do their best to assist you.

3. We will assess the said complaint if it is covered under the said warranty.

4. If proven to be covered under our warranty, we will send you the replacement part or you can bring the faulty part to our Physical store located at 296 Andrea Avenue, Bacoor Cavite to have it replaced.


5. Any shipping cost shall be handled by the customer if warranty claim has already exceeded 7 days from the time of delivery.


6. For faster and convenient delivery clients have the option to order the replacement via Shopee and request a refund once received.


7. Minor factory defects and missing parts are replaceable within 1-3 days Metro Manila and 5-7 days (for provincial) after delivery.

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GAMING CHAIR ASSEMBLY

Each gaming chair will arrive disassembled and has to be assembled by the customer but we do provide the necessary tools and manual for easy assembling.

PRODUCT PRICES

For product prices, Please proceed to our official store to further learn about the prices and other details of our gaming gear.

DATE OF
DELIVERY

We can deliver your order/s as early as the next day after you sent an order form on our Facebook page except during peak season (Christmas season, New Year, other holidays). Our customer service will confirm the delivery date with you. For outside coverage of our facebook page. You may contact our Shopee / Lazada Official Stores.

 
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Let us know your feedback

296 Andrea Avenue,

Bacoor Cavite, 4102

Official Store Platforms:

  • Official Facebook Page
  • Lazada's Official Store
  • Shopee's Official Store
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